Privacy Policy

Last Updated: June 2026

Ian Franklin Hypnotherapy is committed to protecting your privacy and handling your personal information responsibly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I Am

Ian Franklin Hypnotherapy

Email: hello@ianfranklin.co.uk

For the purposes of data protection legislation, Ian Franklin Hypnotherapy is the Data Controller responsible for the personal information you provide.

What Information I Collect

I may collect and process the following information:

• Name

• Telephone number

• Email address

• Date of birth

• Information relating to your health, wellbeing, symptoms, or treatment goals

• Session notes and therapy records

• Appointment and booking information

• Payment information where applicable

• Website usage data collected through cookies and analytics tools

Information may be collected through:

• Website contact forms

• Telephone enquiries

• Email correspondence

• Consultation forms

• Therapy sessions

• Corporate wellness enquiries

• Online appointments and video consultations

Why I Collect Your Information

Your information is collected to:

• Provide hypnotherapy, coaching, and wellness services

• Respond to enquiries and consultation requests

• Arrange and manage appointments

• Maintain professional client records

• Process payments where applicable

• Improve website performance and user experience

• Meet legal, insurance, and professional obligations

Sensitive personal information is collected only when necessary to provide safe and appropriate therapeutic support.

Lawful Basis for Processing

Personal information is processed under one or more of the following lawful bases:

Consent

When you contact me through my website, email, telephone, or consent to treatment.

Contract

When you engage Ian Franklin Hypnotherapy to provide services.

Legitimate Interests

For the day-to-day operation and administration of the business.

Legal Obligation

Where records must be retained to comply with legal, regulatory, or insurance requirements.

Data Storage and Security

Your information is stored securely using password-protected devices, secure software systems, and appropriate security measures.

Access to personal information is restricted to Ian Franklin unless disclosure is required by law or necessary to prevent serious harm.

Reasonable steps are taken to protect your information from unauthorised access, misuse, loss, or disclosure.

Data Retention

Client records are normally retained for between six and eight years following the final session, in line with professional practice, insurance requirements, and industry guidance.

After the retention period expires, records are securely deleted or destroyed.

Website Analytics and Cookies

This website may use cookies and analytics technologies, including Google Analytics, to understand how visitors use the website and improve performance.

Analytics information is collected anonymously and does not identify individual visitors.

You can control or disable cookies through your browser settings at any time.

Website Contact Forms

When you submit an enquiry through this website, the information you provide is used solely to respond to your enquiry and provide information about relevant services.

Your details will never be sold or shared with third parties for marketing purposes.

Third Parties

Your personal information will not be shared with third parties except where:

• You have provided explicit consent

• Disclosure is required by law

• Disclosure is necessary to prevent serious harm

• Professional advisers, insurers, or regulators require access as part of legitimate legal or professional obligations

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of personal information where appropriate

• Restrict processing of your information

• Object to certain types of processing

• Withdraw consent at any time where consent is the lawful basis

Requests will normally be responded to within 30 days.

Complaints

If you have concerns regarding how your information is handled, please contact Ian Franklin Hypnotherapy in the first instance.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements, professional obligations, or business practices.

The latest version will always be available on this website.

Ian Franklin Hypnotherapy provides professional hypnotherapy services for anxiety, stress, fears and phobias, confidence, performance, smoking and vaping cessation, IBS gut-directed hypnotherapy, corporate wellness programmes, and online therapy sessions for clients in Colchester, Essex, and across the UK.